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The fast-growing cloud contact center platform is looking for a passionate and hardworking Product leader who will be responsible for every aspect of the product, from concept to go-to-market planning to revenue ownership.

Поделитесь с друзьями:

This position is critical in supporting the company’s international expansion and providing the best customer experience for customers across the globe. You will work alongside dev, sales, marketing leadership, customers, and technology partners.

What you will do:

• Own the long-term product vision and roadmap for core capabilities and new platform services including Omnichannel, Speech Analytics, and NLU/NLP.
• Be fully accountable for the end result and product adoption.
• Manage project plans for on-time delivery and ensure that both the product and dev teams are working on the right things at the right time.
• Help create customer-facing collateral that can effectively communicate product differentiators.
• Be able to figure out what needs to be done, and drive execution, without following an established playbook.
• Lead by influence and work on alignment across the organization to ensure product and customer success.
• Maintain a framework to track, prioritize, and balance requests.
• Manage employee career development and continuously mentor the product managers on your team to maximize their potential.

What you need:

• Degree in Software Engineering, Computer Science, or a related technical field.
• Solid background in the contact center or networking/telco space.
• Strong understanding of what it means to own/operate cloud services in a high load, 24/7 environment.
• Full proficiency in English, ideally proven by a IELTS or TOEFL certificate.
• 10+ years total experience, with minimum 4 years managing a team in a fast-paced continuous software delivery environment.
• Track record of owning product initiatives from concept to launchStrong analytical skills and business acumen to build business cases and frame decisions Excellent communication skills - able to successfully adapt your style and leverage strong listening skills to inform your approach.
• Figure-it-out and get-it-done approach.
• Experience in product design is a plus.

What you get:

• Opportunity to be in the driver's seat.
• Competitive compensation plan and benefits package.
• A whole lot of career growth upside.
• A team of talented and fun colleagues from more than 5 countries.
• Exposure to an international customer base.
• A nicely-located new spacious office.
• Top-notch work gear and other office perks.

Send your CV to hr@digitalhr.ru