Перенесена в архив: Operations Support specialist
О вакансии
You will be part of an international team of escalation specialists to secure efficient and excellent quality communication with Customer Service front line agents and company's partners. Working on multiple tasks at a fast pace is business as usual. The ideal candidate is a hands-on customer-obsessed problem solver, who wants to exceed expectations, is eager to learn and improve.
What you will be doing:
- Managing escalations from company's partners and shipping providers.
- Working closely with team members to develop support and operational processes for added features, newly launched shipment methods, new products and partners.
- Resolving any issues connected with the daily production as well as complicated end-user queries and monitor the health of operational processes.
- Providing specialized support to Customer Service front line agents and manage company's related escalations from printers, shipping providers, and other functions.
Requirements:
In order to be successful in this role, you will need to have a start-up mentality, 1-2 years of experience in the Customer Service or Customer Experience field and experience working with data. You are comfortable interacting with senior stakeholders and able to articulate concepts, reframe old thought patterns and not afraid to challenge the status quo.
More than that we would like to see evidence of the following in your profile:
- University degree, or in lieu of degree, 5+ years of relevant experience in customer service or operations.
- Ability to adapt, change and grow quickly as we build the organization.
- Excellent organizational and time management skills with great attention to detail.
- Strong client facing and communication skills.
- An entrepreneurial mindset that allows you to find new solutions to issues that arise.
- All candidates should be business-fluent in English.
Benefits:
- Company offers a rare opportunity to change the world in such that everyone around you can use the services you've been part of building. They're not just another social web application; they're improving one of the world's largest industries.
- Team offers you a chance to be part of a truly amazing journey in a company that sets very high targets and works hard to achieve them. You will be able to work with smart, motivated and engaged co-workers from all over the world, in an intense and very energetic environment.
- You will have a tangible impact on the way that they operate and expand their business. Working with some of the most ambitious colleagues out there you will have a ground floor opportunity to put all your experience and know-how to the test while learning at a speed you thought was impossible before joining.
- As a team continue to grow they want you to grow with them and for the right candidate, there is no limit to where this opportunity might take you.
Send your CV to hr@digitalhr.ru
