Перенесена в архив: Head of Supply Ops
О вакансии
Our digital marketplace currently has over 35,000 vetted content creators which we believe are the future of advertising creatives. Founded in 2016, our company is a leader in the markets of the USA, UK, Canada, and Russia.
Our team of over 40 people is based in three offices in New York, London, and Moscow, as well as working remotely.
As a Head of Supply Ops at Insense, you are the key person to build and manage the supply side of our 2-side marketplace. You develop and implement creator strategy for all markets and adjust it by regional business needs and customer profiles. You will be working with the CEO and the management team closely as well as with the regional Ops (Supply) managers.
You will work with creators: niche and top influencers as well as celebrities as well as motion designers & videographers (all people who are able to produce socially native creatives for ads).
KPIs:
- New Creators.
- Active Creators.
- Success rate (creative deal to customer).
- Supply utilization (ratio deals to creators).
- Supply retention: Order X ->Y within Z months.
- Supply retention: Day 30, 60, 90.
- Creator: CAC & LTV.
Responsibilities:
- Build and execute the Global Supply & Operations strategy to make sure we deliver best in class creatives to our customers resulting in the growth of GMV.
- Be responsible for all Creator path from Acquisition to Offboarding through all transaction experience.
- Identify, recruit, and onboard top and high potential Creators / influencers in different verticals (i.e. Beauty, Lifestyle, Food, etc) to Insense.
- Actively manage communities of top users in different verticals and foster strong relationships with them.
- Establish resources and educate Creators on best practices, develop customized strategies based on data, help solve technical issues, and optimize overall performance.
- Lead and project manage events/activities to support the Creator ecosystem.
- Build 24/7 customer support for creators and be responsible for leading trouble shooting process from creator team to developers.
- Be the face and voice of Creators to our internal teams, and work collaboratively with cross-functional partners across initiatives.
- Proactively work with Client Acquisition team to identify and activate all needed supply.
- Run constant Customer Development interviews and pass all insights along to the Product team in an actionable manner.
Who are we looking for:
- Excellent written, verbal, and professional communication skills.
- Team management and education.
- Strategy thinking and ability to build processes for distributed team.
- Be able to deal with a high volume of transactions.
- Experience in Ops & Supply in marketplaces (ride-sharing, freelancers, other) - Preferable.
- Strong negotiation and deal-making skills.
- Ability to work independently to drive multiple time-sensitive, high-priority projects.
- Superior attention-to-detail, multi-tasking, and time management skills.
- A team player who is accountable, proactive, and solution-oriented.
- Ability to work in a fast-changing environment.
- Native English speaker / Fluent Speaker (C1-C2).
What we offer:
- Working on global operations: users in North America, Europe, UK, Russia and the CIS.
- Remote, flexible or work from our cozy office with superheroes in Moscow or London.
- Great team culture of #insensefamily
- Paid business trips to the USA (if required).
- Required time availability from 9am to 1pm EST to sync up with our Americas team.
- Salary commensurate with interview and experience.
- 15 days vacation and 9 paid holidays, plus additional paid days for sick leave, bereavement, etc, in accordance with US law and policies.
- Environment for fast personal growth: new challenges happen every week but you can learn from it and from courses & conferences you want to participate.
Присылайте резюме на hr@digitalhr.ru или в Telegram: @DigitalHRAgency
